FAQs

Delivery

We currently deliver to UK only, excluding ROI.

Standard Delivery - £2.99

-          Delivery is Monday to Friday excluding Bank Holidays via Royal Mail

FREE NEXT DAY DELIVERY – Spend over £50

-          Delivery is Monday to Friday excluding Bank Holidays via Hermes

-          Delivered between 8am and 6pm the next working day

-          Place your order by 3pm Monday to Thursday to receive it the next day

-          Orders placed Friday before 3pm will be received Monday

-          Orders placed after 3pm Friday will be delivered Tuesday

Note: please bear in mind that Bank Holidays will affect these delivery times.

Payment

What type of credit/debit cards do you accept?
Currently we accept Visa, Mastercard and American Express. You can also complete your order by paying with PayPal.

Returns

If you change your mind:
You can cancel your order and get a refund if you get in touch before it is shipped.
If your items have already shipped we are happy to refund the cost of unwanted products. Please contact us by email hippshop@promotionalhandling.co.uk to advise that you wish to return your order within 14 working days from the date you received the goods. You will then have 14 working days from this date to return the goods back to the Hipp Shop team in their original, unopened state, once received your order will be refunded within 28 days.

We do advise that you send your order via a tracked service as we will not be held responsible for any lost items in transit.

If something isn’t right:
If what we’ve sent you is wrong, we will refund the cost of the product and delivery.

Please contact hippshop@promotionalhandling.co.ukto let them know and arrange your cancellation or return.

I’d Like to close my account with HIPP, how do I do this?

If you'd like to deactivate your HIPP account, you'll need to get in touch with our customer care team.

You'll need to confirm the following:

• Your full name
• Your date of birth
• Your billing address
• Your registered email address

Once you've confirmed this information, we'll deactivate your account and send you an email to confirm your account has been closed.

Still have other questions?

Please call our Customer Care line on 0800 0129079 and we will be happy to assist you.

Copyright © HiPP UK Ltd. 2004-2018