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Our Contact details:
HiPP UK Ltd
Hurst Grove Sandford Lane Hurst Reading RG10 0SQ United Kingdom
Phone: 0845 050 1351
VAT Registration No. 800 823269
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard and Maestro payments.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All orders over £30 are free of any postage charges, a fee of £2.99 will be added to orders below this value. Products will be sent by Royal Mail second class post or by UK courier as appropriate. We can only ship to an address in Great Britain. (Sorry no BFPO, ROI, Northern Ireland & Channel Islands addresses)
Please note only one case of milk can be purchased per household.
We aim to deliver all orders as quickly as possible, but please allow 3-5 working days for delivery. All orders are passed to our distributors on the next working day and are dispatched as soon as possible.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All prices are inclusive of VAT where applicable
When the order is placed at our website, you will be transferred to our secure payment provider Worldpay, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.
We guarantee the quality of our goods. You must inspect the goods and notify us promptly of any dissatisfaction with your order. We will promptly and fully refund the cost of any goods that do not meet with your reasonable satisfaction. We will arrange with you for the goods to be returned to us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 050 1351 (International +44 0845 050 1351) or fax us on or write to us at Hurst Grove Sandford Lane Hurst Reading RG10 0SQ United Kingdom
HiPP UK Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
What is a cookie?
Cookies are small pieces of computer code which are placed onto the hard drive of your computer by websites. Cookies can be used to track the way user's navigated a site and improve your experience of a website by recognising you from page to page for instance, so that if you are entering your contact details they are retained on the next page and you don't have to enter the information again. They can also allow a website owner to monitor the efficiency of their advertising and help their advertising agencies to deliver ads relevant to you and your interests as you browse the web.
Your browser software can choose whether or not to accept cookies and most browser software is initially set up to accept them. You should read the information that came with your browser software to see how you can set up your browser to notify you when cookies are used. This will give you an opportunity to either accept or refuse the cookies.
Further information on cookies and how you can refuse them is provided by the Interactive Advertising Bureau on its website located at www.allaboutcookies.org. Please note that you may not be able to use all the interactive features of our website if cookies are disabled.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Online Dispute Resolution for consumer disputes under Regulation (EU) No. 524/2013:
Disputes concerning contractual obligations stemming from online sales or service contracts between a consumer and a trader can be brought to the EU Online Dispute Resolution Platform ("ODR Platform"). The ODR Platform provided by the EU facilitates the independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and traders online. The ODR Platform is accessible under:
£2.99 standard delivery
Free Delivery over £30